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Please bear in mind that refunds for returned orders can be claimed only when all necessary conditions have been fulfilled, and you will not receive a full refund. Orders can be returned for refund only within 15 days from the day your package was received.

Please check if the contents of the package reflect the contents of your purchase by checking your order email.

1. Please contact the courier service or local post that handled the delivery for an explanation for why your package is damaged. 2. Sometimes the package is opened by customs. Unfortunately, we can't do anything to prevent customs from doing so as it is within their legal powers.

If the tracking says “delivered ” and you haven't received the package, contact DHL or UPS support first.

The invoice is sent to the email you used to create the order, once your package has shipped.

Please verify that your bitcoin transaction has already been confirmed on the blockchain. We recommend using one of the blockchain browsers where you need to type the destination address provided by our Shop when paying with Bitcoin.

If you are concerned that your Trezer is not a genuine product from our company, please refer to this blog article, where you will find information about how to distinguish between an original and a fake Trezer.